Vitana: ERP for Water Delivery Company — 108M UZS Recovered
How we replaced notebooks and Excel with a full accounting system in 25 working days and recovered 108 million UZS in outstanding debts.
Problem
Vitana delivered 19-litre water bottles across Tashkent. All operations ran on notebooks and Excel spreadsheets: drivers logged deliveries by hand, operators transferred data into Excel at end of day, and accounting reconciled everything manually. The main pain point: customer debts were not tracked in real time. Sometimes a client wouldn't pay for 2-3 months and the company only found out at the next meeting. Data-entry errors, losses, and human error translated into real financial losses.
Solution
We built a custom ERP system tailored to the water-delivery business: container tracking (bottles and pallets), debt management, driver routes, and full transaction history per client. The system went live in 25 working days.
Process
Week 1: interviews with operators and drivers, mapping current workflows and pain points. Weeks 2-3: core system development — client database, container tracking, delivery history. Weeks 4-5: debt module, notifications, mobile app integration for drivers. Final week: staff training, testing on real data, go-live.
Result
After launch the company identified 108 million UZS in debts that had gone untracked. Operators save 2-3 hours per day on data entry. Drivers no longer keep paper logs — everything is recorded in the app. Management sees the business state in real time.
“We didn't even know we were owed that much. The system surfaced 108 million in outstanding debts — now we track every sum.”
Vitana Management
Company Director
